F&Q’s
How do I care for my products?
Fabrics
I have washed all my fabrics in hypoallergenic laundry soap before sewing, so the washing machine on cold, gentle tumble will be fine and cool dry or air dry. To help with fading wash inside out. Please don't use fabric softener.
Wood rings care
Wood is a natural item and natural variations in the material can occur.
Please treat the wood yourself with whichever type of oil you choose. A few examples are: coconut oil, olive oil or beeswax. To help protect and extend the life of your product. We don’t pretreat them because of different allergies.
DO NOT SUBMERGE/SOAK IN WATER - SPOT CLEAN ONLY
DO NOT PUT WOODEN TEETHERS IN THE FREEZER
DO NOT PUT WOODEN TEETHERS IN THE DISHWASHER
DO NOT PUT WOODEN TEETHERS IN THE WASHER OR DRYER
Will my products look exactly like the picture?
Please note: colours may appear differently on your screen, than in person, due to different computer monitors or smart phone screens and their calibrations.
Pictures are examples. your material may be positioned slightly different due to cutting and sewing.
Where do you ship to?
We currently only ship to Canada and some international countries our website, all other countries can find us on Etsy for shipping. https://www.etsy.com/ca/shop/JennyCoomberDesigns
Customs, Duties & Taxes
For orders shipped to the United States, applicable import duties and taxes are calculated and collected at checkout when required.
For all other international destinations, any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer. Jenny Coomber Designs is not responsible for delays or additional charges resulting from customs processing.
what if my package gets damaged in shipping?
Jenny Coomber Designs is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
What if I put in the wrong address?
Please contact us as soon as possible so we can change it before it ships, unfortunately once it ships we can’t recover it. We will not be held responsible if the customer provides the wrong shipping address.
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address within 48hrs. the order will be canceled and refunded.
Safety
Always inspect products for signs of wear or damage before each use. Discard any items that have been damaged.